Like a child waiting by the letterbox for the comic book ordered x-ray specs to arrive – Sometimes the fantasy is better than the reality.
Every erroneous key-press or mouse-click that your staff or customers perform makes each process that little bit longer, that little bit more complex and that little bit more open to errors. On the flip of this however, every bit of information not captured is a gap in knowledge. (Much like every word added to this sentence makes it more and more difficult to understand…)
From manual process to efficient process. How grabbing just the low hanging fruit can have significant impact.